A New World Agency | The Social Hub (B-Corp)

Project Description

Transforming a €2.2B hospitality brand into a platform for a better society

The Social Hub is a €2.2B valued hospitality and real estate brand. Formerly operating as a collection of separate brands including The Student Hotel, TSH Collab, and The Commons, the organization offered a premium experience but was not fully understood by its audiences or the cities it operated in. The brand name and identity no longer reflected the company’s ambition, scale, or role as a connector within urban communities.

Following extensive brand research and a solid business case, it became clear that the organization had outgrown its existing brand structure. There was a clear opportunity to unify the company under one brand, better aligned with its vision, values, and long term growth.

Clarity on vision and strategy

We defined a clear brand vision and strategy, built on a simple belief: “a better society is created when people with vision and talent come together”. This belief became the foundation for transforming multiple brands into one integrated experience. The Social Hub evolved from student housing into an open and inclusive hub for everyone, including locals, travellers, entrepreneurs, and creatives.

Transforming a €2.2B hospitality brand into a platform for a better society

Clarity on vision and strategy

Batch.Works product catalogue book on a work top with a graphic printed image on the front

Improving the brand perception

To support this shift, we developed a new positioning and a future ready brand identity. The previous brand was perceived as overly masculine and limiting. The new identity needed to feel open, flexible, and human. We introduced a simple and distinctive visual system, centred around a stamp and a restrained colour palette, designed as a framework teams and communities could actively use. The tone of voice matured alongside it, reflecting the brand’s broader audience and ambition.

A global introduction to the rebrand

The rebrand was rolled out across all 21 properties, digital platforms, and brand touchpoints worldwide. A long term activation and communication strategy was created to support the launch, starting with a global brand campaign and followed by targeted activations and community driven initiatives. Comprehensive brand guidelines and training ensured the new brand was expressed consistently across every touchpoint.

By unifying under one brand centred on shared values and community, The Social Hub became a sought after city hub, relevant to its audiences, credible to cities, and ready for its next phase of growth.